Cold callers: The do’s and don’ts
It’s one of the biggest annoyances of modern-day life; the process of a company calling out of the blue and generally making a nuisance of themselves.
Unfortunately, regardless of how many regulations are passed, this is a problem that only seems to be worsening. Every day we seem to be inundated with these calls, with typical trends focusing on insurance and car accident claims (for cases that are completely unrelated to us).
Amid all of the frustration, it can be difficult to work out how to deal with such calls. This is the reason today’s guide has been put together, as we look at some do’s and don’ts for dealing with nuisance cold callers.
DO – Find out their details
First and foremost, you need to find out exactly who has called you. The best way to do this is to use a reverse phone lookup service, which will hand you all of this information on a plate. It will tell you the name of the company and everything else that you might need if you decide to take this further.
DO – Ask to be removed from records
If you answer one of these calls, the big trick is not to lose your temper. If you lose your temper, it’s still probably not going to deter one of these companies from contacting you in the future.
Instead, you need to be shrewd. You need to appeal to their better (and legal, for that matter) nature. This means you should ask if you can be removed from their records, so they should never contact you again.
Of course, they might decline such a request. If they do get in contact again, they are breaking laws though and this is where you can use the data you collected in the first stage to pursue a claim against them.
DON’T – Provide any information to them
There might be a few occasions where they entice you to provide personal information. This is very rare, but it does happen – and you need to be on your guard if they try such tactics with you. Usually, the tactics are reserved for the elderly or those who are vulnerable, with some cold callers attempting to get personally identifiable information so they can profit from you.
In short, the basic rule is not to give anything away. You don’t know for sure where they are from, and they have no business asking you for this information unless you have an agreement in place (in which case, they’re not a cold caller anyway).
DON’T – Call back
Finally, don’t attempt to call back the number. This is a common mistake, particularly if you don’t recognize a number. However, this can also be playing right into a company’s hands. They might want you to do this, as they can in turn profit from the extortionate fees that this number is going to cost you when you dial it. Don’t fall into the trap.